Features
Every Call Audited. Every Rule Enforced.
Calladhere is AI call compliance software for Medicare and ACA agencies. It audits 100% of your calls, routes violations to QA review, coaches agents, and keeps write-ups and reports audit-ready.
Call Auditing
AI call auditing that scores every call
Calladhere transcribes and audits 100% of your calls against your own compliance criteria, built for Medicare and ACA requirements. No sampling, no backlog.
Custom question sets per carrier and plan type
Per-question severity tiers and leniency
A second AI model double-checks flagged answers
Violation Review
Violation review that turns flags into corrective action
Every violation lands in a review queue with the transcript moment, the AI’s reasoning, and a severity tier. QA confirms or overturns it, and the agent gets a clear next step.
Timestamped transcript evidence
Corrective action templates your team defines
Agent acknowledgment tracking
Agent Performance
Agent scorecards that show who to coach, and on what
Track compliance scores, violation trends, and call volume for every agent and team. Managers see exactly where each agent needs help, and nothing they don’t.
Scorecards for every agent and team
Most-missed questions across the floor
Manager views scoped to their own agents
Forms & e-Signatures
Compliance forms and e-signatures, filed with the violation
Build forms once, issue them to agents, and collect e-signatures without leaving Calladhere. Every signed document stays attached to the violation it belongs to.
Drag-and-drop form builder
Merge fields fill in agent and call details
Signed copies stored with the record
Reporting
Compliance reports and carrier audit exports, on demand
Real-time dashboards for compliance scores, violations, and audit volume, plus exports ready for carrier or CMS review.
Live compliance and violation dashboards
Filter by agent, team, carrier, or date
One-click exports for carrier audits
AI Assistant
Ask your compliance data anything, in the app or over MCP
Get answers in plain English from your audits, violations, and agent stats. Connect Claude, ChatGPT, or Cursor through MCP with secure, read-only access.
Natural-language questions across every call
Read-only MCP access for your AI tools
Answers scoped to your organization’s data
FAQ
Does Calladhere audit every call or just a sample?
Every call. Calladhere transcribes and audits 100% of your calls automatically, so there is no sampling and no review backlog. One agency went from a floor of reviewers auditing 15 to 20% of calls to three compliance agents covering 100% of calls, across 3,000 to 5,000 deals a week.
How does Calladhere decide whether a call is compliant?
You define the rules. Calladhere scores each call against custom question sets per carrier and plan type, with a severity tier and a leniency setting for each question. A second AI model then re-checks flagged answers on its own. When the two models disagree, the answer is marked uncertain and the audit is flagged for review.
What happens when Calladhere finds a violation?
The violation lands in a review queue with the timestamped transcript moment, the AI’s reasoning, and a severity tier. A QA reviewer confirms or overturns it. Confirmed violations get a corrective action from templates your team defines, and Calladhere tracks the agent’s acknowledgment so every flag ends with a clear next step.
How does Calladhere help managers coach agents?
Calladhere tracks compliance scores, violation trends, and call volume for every agent and team. Scorecards and the most-missed questions across the floor show exactly where each agent needs help. Manager views are scoped to their own agents, so each manager sees the people they coach and nothing else.
Can agents sign write-ups and forms inside Calladhere?
Yes. Build forms once with the drag-and-drop form builder, issue them to agents, and collect e-signatures without leaving Calladhere. Merge fields fill in agent and call details automatically, and every signed copy stays attached to the violation it belongs to, so the record and the write-up are always together.
What reports does Calladhere provide for carrier or CMS audits?
Calladhere includes real-time dashboards for compliance scores, violations, and audit volume that you can filter by agent, team, carrier, or date. One-click exports produce reports ready for carrier or CMS review. You can also ask the AI assistant plain-English questions across every call, or connect Claude, ChatGPT, or Cursor through the read-only MCP server.
Which dialers and CRMs does Calladhere integrate with?
Calladhere integrates natively with TLD CRM and Convoso, ingests call and sale rows from Google Sheets, and accepts customers, policies, and recordings from any other dialer or CRM through webhooks and its API. Recordings flow straight into automatic transcription and auditing. EnrollHere is the next native integration on the roadmap.
How does Calladhere keep call data secure?
Calladhere encrypts call data in transit and at rest, and a Business Associate Agreement (BAA) is available for HIPAA-covered customers. Role-based access gives QA reviewers, managers, and agents only the visibility they need, and AI tools connected through MCP get read-only access scoped to your organization’s data.
Ready to Audit
Every Call?
See how Calladhere can transform your
compliance workflow in a single demo, or see pricing.