Editorial policy

Last updated October 13, 2026

The Calladhere blog covers the rules, enforcement news and QA practices that shape Medicare and ACA sales calls. This policy applies to the news, regulatory and QA articles published under the byline Nora Ellison. Product update posts bylined The Calladhere Team are about our own software; see “When we mention Calladhere” below.

Who we write for

We write for the people who run and review sales calls: agency owners, compliance leads and QA leads at Medicare and ACA call centers.

We don’t write for people choosing coverage. Our articles don’t compare plans, benefits or premiums, and they don’t recommend a plan to anyone. For help with your own coverage, visit Medicare.gov or call 1-800-MEDICARE, or visit HealthCare.gov for Marketplace coverage.

Where our facts come from

We start with primary sources: the Federal Register, the Electronic Code of Federal Regulations (eCFR), CMS, HealthCare.gov, the Department of Justice and the Government Accountability Office. We link to sources inline, next to the claims they support, and each Nora Ellison article lists its sources at the end.

Other sources, such as trade press and KFF, help us find stories and add context. We paraphrase them, name them and keep any direct quote short. When a point rests on a secondary source alone, our rule is to say who reported it.

Quotes from regulations and agency documents must appear word for word.

Some facts can change quickly, such as deadlines that depend on a court case. We mark those with an “as of” date so you know when the fact was current.

We also watch search trends to see which questions people are asking. Trend data helps us decide what to write about. We never cite it as a source, and we never quote its numbers.

How we use AI

Articles are researched and drafted by AI tools, then reviewed and approved by a person on our team. Here is how that works:

  • Topics. Topics come from our team or are suggested by AI tools that scan new rules, notices and news. A person on our team approves every topic before research begins.

  • Research. AI tools gather sources for the approved topic and pull out the key facts, each tied to a quote from its source.

  • Drafting. AI tools draft the article from those facts in our house style, including the scenes, asides and labeled opinions described below.

  • Checking. The draft’s factual claims are checked against the source text. When a key claim isn’t supported by its source, the draft goes back for revision.

  • Review. A person on our team reviews every article before it is published, including checking key facts such as dates, deadlines, amounts and citations against their sources. A person on our team then publishes it. Nothing is published automatically.

This process is built to catch mistakes, but no process catches all of them. That’s why we have a corrections policy.

Who Nora Ellison is

Articles from Calladhere Editorial carry the byline Nora Ellison. It is a pen name, not an individual, and the About section of each article under this byline says so in these words:

Nora Ellison is the pen name of Calladhere Editorial, our team covering Medicare and ACA call compliance. Articles are researched and drafted with AI assistance, then reviewed by the team. Call scenes are hypothetical.

We use one consistent byline so readers can recognize the team’s voice. The byline has no biography, no credentials and no social media accounts. Its avatar is an illustration, not a picture of a real person.

Articles under this byline have a conversational voice. A few things to know when you read them:

  • Call scenes are hypothetical. Some articles open with a short call-floor scene, introduced with words like “Picture” or “Say your agent.” These scenes are made up to illustrate a point the article already makes. They don’t describe real people, agencies or calls.

  • Asides don’t add facts. Asides and scenes comment on the facts in the article. They are not allowed to introduce new ones.

  • Opinions are labeled. Lines that start with “Our reading:” are our interpretation of a rule, and a label such as “My take:” marks a lighter opinion. Both are the team’s views, drafted with AI and approved in review. When a rule doesn’t address a question, we say so.

  • “I” carries opinions only. An “I” in these articles never describes a real experience, client or call.

  • Sample scripts are labeled. Any sample script is marked “Illustrative.”

When we mention Calladhere

Calladhere publishes this blog and sells call compliance software for Medicare and ACA agencies, so keep that in mind whenever an article mentions our product. Product update posts bylined The Calladhere Team are about our own software and sit outside the compliance coverage described on this page. Some Nora Ellison articles end with a section labeled as a note for Calladhere customers.

Corrections

We want our articles to be accurate, and we correct them when they’re not.

  • When we fix an error of fact, we add a dated correction note to the article’s About section that explains what changed.

  • When a correction changes something the article relies on, such as a date, a deadline, an amount or a requirement, we also record the correction date as the article’s last-updated date.

  • Small fixes that don’t change the meaning, like a typo or a broken link, may be made without a note.

  • If an article has a serious error we can’t fix right away, we may take it down while we correct it.

Articles describe the rules as they stood on the day they were published. Rules and guidance change, so check the publication date and any “as of” dates before you rely on an article.

Found a mistake? Tell us through our contact page. Start your message with “Correction” and include the article, what you think is wrong and, if you can, a link to the source that shows it. We review correction requests and fix confirmed errors as described above.

Not legal advice

Our articles are general information, not legal advice. They explain what rules and guidance say and what a QA program might check, but they can’t account for your contracts, your plan partners’ instructions or the rules in your state. Verify requirements against current CMS guidance, and confirm changes with your plan partners and your own compliance counsel.

Calladhere is a private company. We are not affiliated with CMS, HHS or any other government agency, and our articles are not reviewed or endorsed by them. When we quote a government source, we are citing it, not speaking for it.

Questions about this policy? Reach us through our contact page.